Shipping and Delivery
Where we deliver, how long it takes and what to do when your table or chairs arrive.
Delivery Times
Most orders are delivered within 3 to 5 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays. This is an estimate rather than a guaranteed date, and delivery can take longer during busy periods, severe weather or carrier delays.
Where We Deliver
We deliver to addresses in mainland UK. If you live in Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man or outside the UK, please contact us before ordering so we can confirm availability and any additional cost.
Delivery Charges
Any delivery charge is shown at checkout before you pay. We never add charges after you have placed your order.
Orders in More Than One Parcel
Larger items such as dining tables, extendable tables and chair sets are often packed in separate boxes. Chairs may come in their own cartons, and a table can arrive as a top and a base in two parcels. Parcels from the same order can arrive on different days. If a parcel has not arrived a few days after the others, contact us with your order number.
Tracking Your Order
When your order has been dispatched, we email you with tracking details where the carrier provides them. See track your order for help.
When Your Order Arrives
- Check the packaging before you sign and note any visible damage.
- Take photos of any damage to the packaging and the item as soon as you open it.
- Check the contents against your order, including the number of chairs.
- Keep the packaging until you are happy with the furniture.
- Contact us promptly using the report a problem form if anything is wrong.
Preparing for Delivery
Large boxes can be heavy and awkward. Measure doorways, hallways and stairs, and make sure someone can help you carry the boxes inside. Our table size guide explains how to measure your space. Most furniture is self-assembly, so allow time and a helper.
Missed or Delayed Deliveries
If the carrier cannot deliver, they usually leave a card or contact you to rearrange. If a parcel is late, delayed or marked as delivered but you cannot find it, please contact us with your order number and we will investigate with the carrier.