Frequently Asked Questions
Quick answers about ordering, delivery, returns, sizes, materials and care for our coffee tables, side tables, dining tables and chairs.
OrderingDeliveryReturnsFurnitureOrdering
How do I place an order?
Choose your product, pick any options, add it to your basket and follow the checkout steps. You will receive an order confirmation by email straight away. If it does not arrive, check your spam folder or contact us.
Which payment methods do you accept?
The payment methods available are shown at checkout, and all payments are processed securely. Prices are in pounds sterling.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order has not been dispatched we will do our best to change or cancel it. Once it has been dispatched, you can still return it under our returns policy.
Do you sell dining chairs on their own?
Yes. See our dining chairs, or choose a complete dining table and chairs set.
Delivery
How long will delivery take?
Most orders arrive within 3 to 5 working days. Larger items such as dining tables and chair sets may arrive in more than one parcel, on different days. See shipping and delivery.
Can I track my parcel?
Yes. When your order is dispatched you receive an email with tracking information where the carrier provides it. Visit track your order if you need help.
Do you deliver outside mainland UK?
Please contact us before ordering if you live in Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man or outside the UK, so we can confirm availability and any extra cost.
Returns and Refunds
What is your returns policy?
You can change your mind and return most items within 14 days of delivery. Items should be unused, in original packaging and in resaleable condition. Read the returns and refunds policy.
What if my table arrives damaged or faulty?
Use our report a problem form with your order number and photos. We will arrange a replacement, repair or refund in line with the Consumer Rights Act 2015. See warranty and your rights.
When will I get my refund?
Refunds are made within 14 days of us receiving the item back or evidence that it has been sent, to your original payment method.
Our Furniture
Are chairs included with a dining table?
Only where the title says so, for example dining table and 4 chairs. A product titled as a table only does not include chairs. Check the size table on each product page.
What does marble effect mean?
A marble-effect top is ceramic, MDF, laminate or glass finished to look like marble. It is not real stone. See materials and construction.
How do extendable tables work?
Most have a sliding mechanism: you pull the two halves apart and fit an extra section, which then locks. Closed and extended sizes are in each size table. Read our extendable dining table guide.
How do I know a table will fit my room?
Use our table size guide, measure your space and allow room for chairs to be pulled out.
What size coffee table suits my sofa?
About two thirds of the sofa length and close to seat height. See the coffee table size and height guide.
Do I need to assemble the furniture?
Most items arrive flat-packed or part-assembled. Each product page states assembly details given by the manufacturer.
How should I look after my table?
Wipe up spills quickly, use coasters and avoid abrasive cleaners. See the furniture care guide and furniture tips.
Trade and Partnerships
Do you offer wholesale pricing?
Yes, on enquiry. See the wholesale page.
Can I earn commission by recommending your products?
Apply through our affiliate programme.
Can I register my purchase?
Yes. Use product registration.