We want you to be happy with your furniture. If you are not, this policy explains how to return it. It sits alongside your statutory rights under UK law, which it does not affect.

Changing Your Mind: 14 Days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason. Tell us within that period by emailing Support@Officialcoffeetable.com with your order number and name. You then have a further 14 days from the date you tell us to send the item back.

Condition of Returned Items

• The item should be unused, clean and in its original packaging where possible.
• Please include all parts, fittings and instructions.
• Take reasonable care of the goods while they are with you. If an item has been used beyond what is needed to inspect it, or has been assembled and damaged, we may reduce your refund to reflect any loss in value.
• Items made to your specification are not eligible for a change-of-mind return.

How to Return an Item

1. Contact us first. Email your order number and the item you want to return. Please do not send anything back before we reply, as we will give you the correct return instructions and address.
2. Pack the item securely in its original packaging, protecting corners and edges.
3. Send it back using a tracked service and keep proof of postage. You are responsible for the item until it reaches us.
4. We inspect it on arrival and confirm by email.

Return Costs

If you change your mind, you are responsible for the cost of returning the item, unless we have agreed otherwise in writing. Large furniture can be expensive to send back, so please check the cost before you commit. If an item is faulty, damaged or not as described, we cover the cost of the return.

Refunds

We refund the price of the goods and standard delivery charge within 14 days of receiving the item back, or of receiving evidence that you have sent it back, whichever is earlier. Refunds go to the original payment method. If you chose a more expensive delivery option than our standard one, the extra cost is not refundable.

Damaged, Faulty or Incorrect Items

Contact us as soon as you notice, using the report a problem form, with your order number and clear photos. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. We will offer a repair, replacement or refund depending on the problem. If you reject faulty goods within 30 days of delivery, you are entitled to a full refund. See warranty and your rights.

Missing Parts

If a screw, fitting or panel is missing, tell us straight away with a photo of the parts list. We will send the missing part wherever possible, rather than asking you to return the whole item.

Cancelling Before Delivery

If your order has not been dispatched, contact us and we will cancel it and refund you in full. If it has been dispatched, the 14 day rules above apply.

Trade Orders

Business customers placing a trade order may be subject to the terms set out in their quote. This policy does not limit any right you have by law.