Report a Problem

Support
Something Wrong With Your Order?

Damaged, missing parts or the wrong item? Tell us here and we will put it right. The quicker you tell us, the quicker we can help.

Before You Send

  • Take clear photos of the damage, the parts list and the outer packaging.
  • Keep all packaging until the issue is resolved.
  • Have your order number ready from your confirmation email.

Tell Us What Happened

Submitting opens your email app with your details filled in. Please attach your photos in that email before pressing send.

What Happens Next

We reply with the next step, which may be a replacement part, a repair, a replacement or a refund, in line with your rights under the Consumer Rights Act 2015. Read how this works in our returns and refunds policy and warranty and your rights page.

Other useful pages: track your order, shipping and delivery, furniture care guide, FAQ and contact us. You can also email Support@Officialcoffeetable.com.